Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)?

Philippe Palanque; Sandra Basnyat; Regina Bernhaupt; Ronald Boring; Chris Johnson; Peter Johnson

doi:10.1145/1240866.1240966

Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)?

Philippe Palanque, Sandra Basnyat, Regina Bernhaupt, Ronald Boring, Chris Johnson, Peter Johnson

Nuclear Science & Technology

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

10 Scopus citations

Abstract

While a significant effort is currently being undertaken by the CHI community in order to apply and extend current usability evaluation techniques to new kinds of interaction techniques very little has been done to improve the reliability of software offering these kinds of interaction techniques. As these new interaction techniques are currently more and more used in the field of command and control safety critical systems the potential of incident or accidents increases. Similarly, the non reliability of interactive software can jeopardize usability evaluation by showing unexpected or undesired behaviors. Lastly, iterative design processes promote multiple designs through evolvable prototypes in order to accommodate requirements changes and results from usability evaluations thus reducing reliability of the final system by lack of global and structured design. The aim of this SIG is to provide a forum for both researchers and practitioners interested in safety critical interactive systems. Our goal is to define a roadmap of activities to cross fertilize usability, reliability and safety for these kinds of systems to minimize duplicate efforts and reuse knowledge in all the communities involved.

Original language	English
Title of host publication	SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts
Publisher	Association for Computing Machinery
Pages	2133-2136
Number of pages	4
ISBN (Print)	1595936424, 9781595936424
DOIs	https://doi.org/10.1145/1240866.1240966
State	Published - 2007
Event	25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 - San Jose, CA, United States Duration: Apr 28 2007 → May 3 2007

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007
Country/Territory	United States
City	San Jose, CA
Period	04/28/07 → 05/3/07

Keywords

Human error
Reliability safety critical systems
Safety
Usability

Access to Document

10.1145/1240866.1240966

Cite this

Palanque, P., Basnyat, S., Bernhaupt, R., Boring, R., Johnson, C., & Johnson, P. (2007). Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)? In SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts (pp. 2133-2136). (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/1240866.1240966

Palanque, Philippe ; Basnyat, Sandra ; Bernhaupt, Regina et al. / Beyond usability for safety critical systems : How to be sure (safe, usable, reliable, and evolvable)?. SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts. Association for Computing Machinery, 2007. pp. 2133-2136 (Conference on Human Factors in Computing Systems - Proceedings).

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title = "Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)?",

abstract = "While a significant effort is currently being undertaken by the CHI community in order to apply and extend current usability evaluation techniques to new kinds of interaction techniques very little has been done to improve the reliability of software offering these kinds of interaction techniques. As these new interaction techniques are currently more and more used in the field of command and control safety critical systems the potential of incident or accidents increases. Similarly, the non reliability of interactive software can jeopardize usability evaluation by showing unexpected or undesired behaviors. Lastly, iterative design processes promote multiple designs through evolvable prototypes in order to accommodate requirements changes and results from usability evaluations thus reducing reliability of the final system by lack of global and structured design. The aim of this SIG is to provide a forum for both researchers and practitioners interested in safety critical interactive systems. Our goal is to define a roadmap of activities to cross fertilize usability, reliability and safety for these kinds of systems to minimize duplicate efforts and reuse knowledge in all the communities involved.",

keywords = "Human error, Reliability safety critical systems, Safety, Usability",

author = "Philippe Palanque and Sandra Basnyat and Regina Bernhaupt and Ronald Boring and Chris Johnson and Peter Johnson",

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language = "English",

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series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

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Palanque, P, Basnyat, S, Bernhaupt, R, Boring, R, Johnson, C & Johnson, P 2007, Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)? in SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, pp. 2133-2136, 25th SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007, San Jose, CA, United States, 04/28/07. https://doi.org/10.1145/1240866.1240966

Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)? / Palanque, Philippe; Basnyat, Sandra; Bernhaupt, Regina et al.
SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts. Association for Computing Machinery, 2007. p. 2133-2136 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Johnson, Chris

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AB - While a significant effort is currently being undertaken by the CHI community in order to apply and extend current usability evaluation techniques to new kinds of interaction techniques very little has been done to improve the reliability of software offering these kinds of interaction techniques. As these new interaction techniques are currently more and more used in the field of command and control safety critical systems the potential of incident or accidents increases. Similarly, the non reliability of interactive software can jeopardize usability evaluation by showing unexpected or undesired behaviors. Lastly, iterative design processes promote multiple designs through evolvable prototypes in order to accommodate requirements changes and results from usability evaluations thus reducing reliability of the final system by lack of global and structured design. The aim of this SIG is to provide a forum for both researchers and practitioners interested in safety critical interactive systems. Our goal is to define a roadmap of activities to cross fertilize usability, reliability and safety for these kinds of systems to minimize duplicate efforts and reuse knowledge in all the communities involved.

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Palanque P, Basnyat S, Bernhaupt R, Boring R, Johnson C, Johnson P. Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)? In SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended Abstracts. Association for Computing Machinery. 2007. p. 2133-2136. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/1240866.1240966

Beyond usability for safety critical systems: How to be sure (safe, usable, reliable, and evolvable)?

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Keywords

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